1. Agreement
These Service Terms are an agreement between the customer accepting an order and the Envelaro contracting party identified on that order, checkout page, or invoice. The person accepting confirms that they are authorised to bind the customer organisation.
The order, these Service Terms, the Billing, Cancellation and Refund Policy, Acceptable Use Policy, Data Processing Addendum, and any signed addendum form the agreement. A signed order controls if it expressly states a conflicting term.
2. Service and access
Envelaro grants the customer a limited, non-exclusive, non-transferable right for its authorised users to use the managed service during the subscription term. Plans include only the capacities and features displayed at checkout or stated in the order.
Envelaro is a managed application service, not a sale or lease of servers. Customers receive no VPS, root, shell, operating-system, control-panel, relay, or infrastructure-administration access.
3. Customer responsibilities
- Provide accurate account, business, tax, payment, administrator, and domain information and keep it current.
- Verify authority over every connected domain and obtain all rights and permissions needed for customer data and communications.
- Protect credentials, configure authorised users, remove access promptly, and notify Envelaro of suspected compromise or unauthorised use.
- Comply with the Acceptable Use Policy, applicable law, plan limits, and the rules of customer-selected third-party integrations.
4. Service changes
Envelaro may improve or change features, interfaces, limits, and supporting providers. We will not materially reduce the core paid service during a current term without reasonable notice, except where a change is needed for security, law, abuse prevention, or a third-party dependency outside our control.
5. Fees, renewal, and taxes
Fees, currency, billing period, included capacity, tax, and renewal timing are shown before purchase. Subscriptions renew automatically for the same billing period unless cancelled before renewal. The Billing, Cancellation and Refund Policy explains payment timing, cancellation, and refund eligibility.
The customer is responsible for applicable taxes except taxes based on Envelaro’s net income. If payment fails, Envelaro may retry the authorised payment method and suspend paid features after reasonable notice.
6. Customer data
The customer retains its rights in customer data and instructs Envelaro to process it only as needed to provide, secure, support, and improve the contracted service, comply with law, and prevent abuse. The Data Processing Addendum governs personal data processed on the customer’s behalf.
Customers remain responsible for lawful content and for retaining independent copies appropriate to their business. Export and deletion procedures are described in the Data Lifecycle and Export Policy.
7. Suspension and enforcement
Envelaro may restrict sending, quarantine content, or suspend affected access when reasonably necessary to address abuse, compromise, legal requirements, non-payment, material breach, or risk to recipients, customers, or infrastructure. Where circumstances permit, we will notify the customer and allow a reasonable opportunity to remedy the issue.
8. Term, cancellation, and termination
The agreement begins when the customer accepts an order or starts a trial. A customer may cancel renewal from the billing portal or through support; cancellation normally takes effect at the end of the paid term. Either party may terminate for an uncured material breach after reasonable notice, or immediately where law, fraud, serious abuse, or security risk requires it.
After termination, access ends and the Data Lifecycle and Export Policy applies. Sections intended by their nature to survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, and dispute terms, remain effective.
9. Warranties and disclaimers
Envelaro warrants that it will provide the paid service with reasonable skill and care. Except for express commitments in the agreement and rights that cannot be excluded, the service is provided as available and Envelaro does not guarantee uninterrupted operation, recipient acceptance, inbox placement, or compatibility with every third-party system.
10. Liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or lost profits, revenue, goodwill, or anticipated savings. Each party’s aggregate liability arising from the service is limited to fees paid or payable for the affected service during the twelve months before the event giving rise to the claim.
These limits do not apply to fraud, wilful misconduct, infringement by a party, payment obligations, or liability that cannot lawfully be limited. Mandatory customer or consumer rights remain unaffected.
11. General
The governing law and dispute forum are those identified in the accepted order or invoice. Neither party is liable for delay caused by events outside its reasonable control. Neither party may assign the agreement without the other’s consent, except to an affiliate or as part of a merger, reorganisation, financing, or sale of substantially all relevant assets.
Notices may be delivered through the customer portal, the account email, or the contact details on the order. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder continues in effect.
Contact
Questions, rights requests, or abuse reports can be submitted through our contact page. Please do not include passwords, mailbox contents, or unnecessary sensitive information.