1. Card-free trial
The standard trial lasts seven business days, requires no payment card, supports up to three mailboxes, and permits five external recipient deliveries per mailbox each day. The trial begins only when an administrator explicitly starts it after verifying a domain and configuring the first mailbox.
A trial does not convert into a paid subscription automatically. The customer must choose a plan, review the total, and complete checkout to activate paid service.
2. Charges and renewal
Self-service plans are billed annually in advance unless the accepted order states otherwise. The checkout page shows the plan, included capacity, currency, subtotal, tax, total due, renewal interval, and payment provider before the customer authorises payment.
Paid access begins after successful payment or another written activation method. Subscriptions renew automatically at the then-current price unless cancelled before the renewal date. We will provide advance notice of a material price change where required by law.
3. Receipt and statement descriptor
The checkout and receipt identify Envelaro and the payment provider. The card or bank statement should contain ENVELARO, sometimes together with the payment provider’s name or an abbreviated descriptor imposed by the financial institution. The exact descriptor is displayed at checkout or on the receipt before it is relied upon.
Customers should contact support promptly if they do not recognise a charge. Envelaro will provide the associated order, invoice, and payment reference after appropriate account verification.
4. Cancellation
Customers may cancel automatic renewal at any time from the authenticated billing portal or by submitting a verified support request. Cancellation normally takes effect at the end of the current paid term, and access remains available through that date unless the agreement is terminated earlier for another reason.
Cancellation stops future renewal charges; it does not automatically erase data or create a refund. Customers should export needed data before the service end date. The Data Lifecycle and Export Policy explains the process.
5. Refund eligibility
- Initial self-service purchase: a customer may request a full refund within 14 calendar days after the first paid activation.
- Automatic renewal: a customer may request a full refund within seven calendar days after renewal if there has been no material use of the service after that renewal.
- Billing error: duplicate, incorrect, or unauthorised charges confirmed by Envelaro will be corrected or refunded.
- Service failure: a refund or credit may be provided where required by the agreement or applicable law, including when Envelaro cannot provide the purchased service and no reasonable remedy is available.
One-time migration, custom configuration, domain-registration, third-party pass-through, and other separately identified non-refundable costs are excluded once performed or committed, except where law requires otherwise. Approved refunds are returned to the original payment method; bank processing time is outside Envelaro’s control.
6. Billing requests and disputes
A refund or billing request must identify the customer account, charge or invoice, reason, and a reply address controlled by an authorised administrator. Envelaro may request identity or account verification before discussing payment records.
Please contact Envelaro before initiating a payment dispute so we can investigate quickly. This request does not waive any right to contact the payment provider or card issuer.
Contact
Questions, rights requests, or abuse reports can be submitted through our contact page. Please do not include passwords, mailbox contents, or unnecessary sensitive information.