Questions answered before your email moves.

Clear answers about plans, mailboxes, migration, DNS, administration, security and support, without hiding important conditions in the small print.

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01

Product and fit

What is Envelaro?+

Envelaro is a business communication workspace combining custom-domain email, webmail, calendar, contacts, tasks, chat, calls and shared storage with centralized tenant administration.

Who is Envelaro designed for?+

Envelaro is designed for small and mid-sized organizations that want a managed communication suite, and for larger organizations that need a scoped private-deployment discussion.

Can I use my existing business domain?+

Yes. You retain ownership of your domain. Envelaro guides the required verification, mail-routing and authentication records.

Do employees need separate tools for email and collaboration?+

The Envelaro workspace brings the core services together. Availability and configuration of individual services can depend on the selected plan and tenant setup.

02

Plans, mailboxes and storage

How are plans priced?+

Public plans are priced per organization and include a defined number of mailboxes, domains and shared mail storage. See the Pricing page for the current annual price and included capacity.

Is the displayed per-mailbox price a separate charge?+

No. When shown, it is the plan price divided by the included mailbox capacity at full utilization. The organization purchases the plan, not individual mailbox subscriptions.

What happens when we need more mail storage?+

Storage capacity is monitored at the organization level. Additional storage packs or a larger plan can be selected before the included capacity is exhausted.

What if we need more than the public plan limits?+

Contact Envelaro for a managed private deployment or a custom capacity review. Infrastructure, migration, retention and support requirements are scoped before commercial terms are proposed.

03

Migration and DNS

Can Envelaro migrate our existing email?+

Migration is available after a source assessment. The supported method depends on the current provider, authentication model, mailbox count, data volume and any calendar, contact or archive requirements.

Does the administrator copy every mailbox manually?+

Not necessarily. Supported business platforms may allow an administrator to authorize organization-wide access. Other providers may require each user to approve access or provide source credentials.

When are MX records changed?+

MX records should change only after the Envelaro tenant, domains and destination mailboxes are prepared and validated. Historical email can be copied before the routing cutover when the source method supports it.

Will Envelaro overwrite unrelated DNS records?+

The intended process is staged and record-specific. Mail records are reviewed separately from website, verification and other DNS records. Your administrator approves the final routing change.

Can migration happen without downtime?+

The process is designed to minimize interruption by preparing the destination first and using a controlled cutover. Exact continuity depends on DNS caching, source access and the agreed coexistence method, so zero downtime is not promised without an assessment.

04

Administration and access

Who manages domains and mailboxes?+

An authorized tenant administrator manages organization domains, mailbox provisioning and relevant service settings through the Envelaro portal.

Can users access email through webmail?+

Yes. Provisioned users can use Envelaro webmail. Supported desktop and mobile mail clients can also be configured with the provided secure connection settings.

Can we use Outlook or another mail client?+

Supported clients can connect using standard secure mail protocols. Correct encryption, ports, usernames and authentication settings must be used; Envelaro can provide the tenant-specific configuration.

Can we add mailboxes before paying?+

The onboarding experience may allow an administrator to prepare domain and mailbox details before activation. Service availability and external sending remain subject to the active plan or trial controls shown in the portal.

05

Security, compliance and support

Does Envelaro support SPF, DKIM and DMARC?+

Envelaro provides the records and guidance needed to configure domain authentication. DNS publication and verification must be completed for each sending domain.

Can Envelaro meet a specific retention or data-location requirement?+

These requirements must be assessed against the proposed deployment model. Organizations with specific retention, regional hosting, audit or isolation requirements should request a managed private deployment review.

Where can I check service availability?+

The Status page provides Envelaro's current public operational statement. It is presently maintained manually and does not claim to be an automated real-time telemetry dashboard.

How do I get help before purchasing?+

Use the Contact page for product, migration and plan questions. Include your current provider, approximate mailbox count and any deadline so the request can be routed appropriately.

Make business email one less thing to operate.

Tell us about your domains, mailbox requirements and current provider. We will help you plan onboarding and migration.